IndiGo Chairman says airline will examine every aspect of flight disruptions

Chairman Vikram Singh Mehta said that last week’s events are a blemish on the airline’s pristine, clean record.

The Chairman of Indigo, Vikram Singh Mehta, said, “Last week’s events are a blemish on this airline’s pristine, clean record. Our company has erred. There is no denying this.” He has assured the Board that it will examine every aspect of the recent disruption.

Vikram Singh Mehta, the Chairman of IndiGo, breaks the silence on flight disruptions.

The Chairman of IndiGo, Vikram Singh Mehta, posted a video message on the airline’s official X handle, stating that the airline’s Board had also decided to seek assistance from external technical experts. He said that these experts will work with the company’s management and help determine the root causes of the disruptions, which would later be followed by “corrective action.”

The Chairman apologised for the flight cancellations and delays.

While apologising for the flight cancellations and delays, he said, “Thousands of our passengers were left stranded. Many missed important family events, business commitments, medical appointments and international connections. Baggage was delayed or misdirected. I know how much distress this has caused.” Speaking about the criticism faced by the airline, Mehta acknowledged that they had “let (passengers) down.” He added, “Last week’s events are a blemish on this airline’s pristine, clean record. Our company has erred. There is no denying this.” He even said he waited to make a statement to support CEO Peter Elbers and his team in restoring operations and helping passengers affected.

The Chairman provided an update on the current scenario and said that IndiGo operated 1,900 flights on Wednesday, connecting all 138 destinations. He said that the airline’s one-time performance is “back to normal high levels.” The Chairman also addressed claims that the airline had “engineered the crisis” and “tried to influence government rules”, and rejected them as “incorrect.”