Trending: Urban Company staff cancels service after customer demands to only speak in Kannada

The Bengaluru resident expressed frustration, claiming the company’s bathroom cleaning staff cancelled service after he asked them to communicate only in Kannada. 

A Bengaluru customer demanded a Kannada-speaking staff member for a service by Urban Company; however, the staff cancelled the service. The customer claimed that the supervisor informed him that the workers were uncomfortable with his insistence on speaking only in Kannada.

The Bengaluru man asked for a Kannada-speaking staff member for a service by Urban Company.

A resident from Bengaluru recently expressed frustration with Urban Company, claiming that his bathroom cleaning appointment was cancelled after he asked the staff members to communicate in Kannada. He revealed that when the two workers arrived, he tried to point out the area that needed cleaning, but one of the workers spoke in a language he didn’t understand. Despite being asked to speak in Kannada, the workers continued to speak a language unfamiliar to the customer. To address the issue, the workers contacted a supervisor who spoke Kannada. The customer claimed the supervisor informed him that the workers were uncomfortable with his insistence on speaking Kannada. Following this, the company cancelled his bathroom cleaning service.

The customer shares details about the incident.

Sharing the details, the customer wrote in a post, “Surprisingly, the person said it’s difficult for their workers if the customer speaks only Kannada. I responded, ‘I haven’t asked them to write poetry about my bathroom. Just clean and leave. What’s the issue?’ Then they called Urban Company’s customer care, who also said she couldn’t speak Kannada. Since I prefer to be served in my language, I didn’t continue the call. After some more back and forth, they simply cancelled the booking and walked away.” He added, “It’s disheartening that speaking Kannada in my own home in Karnataka could lead to service denial. Urban Company, if you’re offering services here, shouldn’t language inclusion be a priority?”

Watch the viral post here:

https://x.com/Metikurke/status/1903766299584659628?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1903766299584659628%7Ctwgr%5E9fd43356f6c578472d80d97dc1b5cce56cf27e9d%7Ctwcon%5Es1_&ref_url=https%3A%2F%2Findianexpress.com%2Farticle%2Ftrending%2Ftrending-in-india%2Fcustomer-demand-for-kannada-sparks-controversy-as-urban-company-staff-cancels-service-9908876%2F

Netizens react to the viral post.

The viral post has garnered over a lakh views, sparking a debate on X. One user wrote, “Try this when you have to go an urgent operation for life saving situation! You will find your answer.” Another user wrote, “This is pathetic and ridiculous of @urbancompany_UC to hire such folks! I sometimes what sort of training sessions does UC offers in the first before letting them off the leash?” 

The company apologized to the customer and wrote, “Hi, Thank you for reaching out to us. We sincerely apologize for the inconvenience you faced. We would like to assist you with this matter. May we have your registered mobile number or email address via DM to check this further?”