Trending: Woman slams IndiGo after missing her father’s funeral

In a post, she slammed the airline for its cold and procedural response.

A post has been trending on the internet, where a woman has slammed IndiGo airlines after missing her father’s funeral. Nikita S recounted the events last month, when she tried to catch a flight to Delhi after learning of her father’s sudden demise in Gurugram.

A woman criticises IndiGo Airlines after missing a flight.

A woman, Nikita S has accused IndiGo of preventing her from attending her father’s funeral. In a post on LinkedIn, she recounted the events last month, when she tried catching a flight to Delhi after learning of her father’s sudden death in Gurugram. She said she reached the airport by 1.25 pm, well before the flight’s scheduled departure at 3 pm and made it through security, arriving at the boarding counter around 2 pm. Boarding had only begun 18 minutes earlier, but what followed, she claims, was an unyielding display of bureaucracy. She explained the gravity of the situation to the IndiGo staff, but was met with a “cold, procedural” response. She wrote, “I told them my father had just died. I was trying to get home for his final rites. Their response? Cold, procedural, and completely lacking in empathy.”

“It was about an unforgivable loss.”

She went on to share that missing the flight wasn’t just an inconvenience; it was a moment lost forever. She wrote, “This wasn’t just about a missed plane. It was about an unforgivable loss,” blaming not weather or logistics, but “rigid, indifferent behaviour” from the airline’s team. Nikita highlighted that it was a “confusing” check-in system and claimed that, although the booking portal allowed reservations, neither online check-in nor kiosk check-in at the airport worked for her. She wrote, “IndiGo should not keep their booking portal open if web check-in is not being accepted online or at the airport. This causes unnecessary confusion and inconvenience for passengers.” In closing, she held the airline responsible for what she described as a traumatic experience, writing, “I demand accountability, compensation, and above all, an answer: Where is your humanity?”

Watch the trending post here:

Netizens react to the viral post.

One user reacted, “Sad, this is how business houses starts behaving when they become the market leader. We understand there are rules and procedures, but at time of such personal loss, IndiGo (InterGlobe Aviation Ltd) should have some responsibility and try to accommodate passengers need as far as possible.” Another wrote, “They are the worst. Happened with me, but thankfully it wasn’t an emergency. They sold me another ticket on the spot. While I cleared security check for the other flight my original flight was still at boarding status on the display!! Never flew again with IndiGo.”