Trending post of the day: A passenger criticises IndiGo Airlines for its treatment of passengers

A post has gone viral where Mohandas Pai lashes out at the airline for treating its passengers “badly.”

A post has been making the rounds on the internet lately involving an irate passenger lashing out at IndiGo Airlines for treating its passengers “badly.” In a post on X, Mohandas Pai strongly criticised IndiGo for leaving passengers on the tarmac without air conditioning.

Mohandas Pai lashes out at IndiGo Airlines.

Mohandas Pai, former Infosys chief financial officer, has slammed IndiGo Airlines, alleging that passengers were left without air conditioning on an aircraft while waiting on the tarmac in Bengaluru. The post on X read, “Indigo treats its passengers badly. Sitting in 6E 7407 without AC on hot tarmac in Bengaluru. No way to treat passengers. Only after protest staff used tarmac generator for AC. Pl change your protocol @IndiGo6En @RamMNK @AAI_Official.”

See the viral post here:

https://x.com/TVMohandasPai/status/1873283970152174056?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1873283970152174056%7Ctwgr%5E7926fdf2ec99e7cc1519aa6b424f47ac77c2f39b%7Ctwcon%5Es1_&ref_url=https%3A%2F%2Findianexpress.com%2Farticle%2Ftrending%2Ftrending-in-india%2Fmohandas-pai-lashes-out-at-indigo-airline-responds-9751062%2F&mx=2

The viral post sparks varied reactions from netizens.

Mohandas Pai’s post, which has now gone viral on social media, has ignited varied reactions from netizens, including D Prasanth Nair, a top HR professional, who criticised the airlines for switching on APU (auxiliary power unit). Nair wrote, “They are very reluctant to switch on APU (auxiliary power unit) because of cost implications without any considerations to inconvenience to passengers. Elderly and babies can be seriously affected.” Other users shared similar experiences, slamming IndiGo. One user wrote, “They only care about their profits as they know Indians don’t have many options for air travel & govt doesn’t care how airlines treat passengers as air travel is only for rich & govt exists only for poor so it’s none of their business to interfere!”

IndiGo responded to Pai’s post and wrote, “Sir, thank you for taking the time to meet our airport team. At IndiGo, customer comfort is of utmost importance to us.” It added, “We assure you that your feedback is noted, and we will share it with the concerned team for necessary review. We appreciate your patience and understanding. ~Team IndiGo.”