IndiGo Airlines apologizes to passengers during the Delhi-Varanasi flight

The airline apologized for the discomfort caused to passengers as the air conditioning malfunctioned.

On Saturday, IndiGo Airlines, India’s budget carrier, issued an apology to its passengers bound on a Delhi-Varanasi flight on Thursday. As reported by the news agency ANI, the air conditioning system malfunctioned, causing major discomfort. However, sources within IndiGo Airlines have denied such issues.

IndiGo apologizes to passengers for causing discomfort on a flight.

Earlier in the day, IndiGo Airlines apologized to passengers for causing massive discomfort on a flight from Delhi to Varanasi. ANI stated that the issue was the malfunctioning of its air conditioning system. However, the airline has now denied such issues with the air conditioning unit and told ANI that while the air conditioning system within the flight was functioning properly, a temperature shift had caused the cabin to heat up, causing panic among passengers.

What did IndiGo Airlines state?

The budget carrier said in a statement, “We extend our apologies for the inconvenience experienced on flight 6E 2235 operating from Delhi to Varanasi on September 5, 2024.” The statement added that passengers’ difficulties due to the fluctuations in cabin temperature were adjusted as per passenger requests. Further, the cabin crew assisted all passengers until the situation improved.

Passengers used magazines on flights as fans.

On Thursday, a video of flight 6E 2235 showed passengers using magazines to cool themselves off. According to reports, a few passengers also fainted due to suffocation and intense heat.

A similar incident occurred on an IndiGo flight from Delhi to Bagdogra in June when the AC stopped working for an hour.